Strategic Service Delivery Coordinator

Zohorecruit; Andover (MA); On-site; USD 100,000 - 140,000; Full time

Job summary

Zohorecruit seeks a Service Delivery Manager to coordinate service and project delivery across multiple sites in Massachusetts. You will handle customer intake, scheduling, resource coordination, and liaison with technicians and internal stakeholders.

The ideal candidate will lead programs, not just meetings, manage multiple work streams, and proactively anticipate next steps to keep projects on track in a fast-paced environment.

Qualifications

• Experience coordinating service operations across multiple sites.
• Excellent verbal and written communication in high-pressure environments.
• Ability to manage multiple priorities and reprioritize plan as needed.

Responsibilities

• Coordinate customer intake and scheduling for core service delivery.
• Plan and prepare for service execution with internal teams.
• Own work order creation and lifecycle management.
• Foster cross-functional collaboration to ensure timely delivery.
• Provide direct support to customers and stakeholders during service delivery.

Skills

Multitasking

Program management

Strong communication

Coordinate effectively

stakeholder engagement

Tools

Microsoft Office

Genesys call system

Job description

Zohorecruit seeks a Service Delivery Manager to coordinate service and project delivery across multiple sites in Massachusetts. You will handle customer intake, scheduling, resource coordination, and liaison with technicians and internal stakeholders.

The ideal candidate will lead programs, not just meetings, manage multiple work streams, and proactively anticipate next steps to keep projects on track in a fast-paced environment.