Strategic Service Architect, Global Platform Solutions

NCR Corporation; Atlanta (GA); On-site; USD 120,000 - 190,000; Full time

Job summary

NCR Voyix, headquartered in Atlanta, GA, seeks a Senior Service Architect to design, cost, and secure approvals for service solutions that meet customer needs and align with sales strategy.

The role leads across sales, operations, legal, procurement, and technical teams, developing documentation and ensuring profitable delivery while guarding NCR Voyix's contractual and financial interests in negotiations.

Qualifications

• Design service solutions that align with customer requirements and sales strategy.
• Lead cross-functional engagement across legal, procurement, and operations.
• Develop and maintain solution documentation and cost analyses.

Responsibilities

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Skills

Service portfolio knowledge

Customer requirements analysis

Cross-functional leadership

Financial and P&L understanding

Customer negotiation skills

Contractual awareness

Operational engagement and solution_g​

Job description

NCR Voyix, headquartered in Atlanta, GA, seeks a Senior Service Architect to design, cost, and secure approvals for service solutions that meet customer needs and align with sales strategy.

The role leads across sales, operations, legal, procurement, and technical teams, developing documentation and ensuring profitable delivery while guarding NCR Voyix's contractual and financial interests in negotiations.