Senior Service Architect

NCR Voyix Corporation; Atlanta (GA); On-site; USD 130,000 - 170,000; Full time

Job summary

NCR Voyix Corporation, headquartered in Atlanta, GA, seeks a Senior Service Architect to design, cost, and gain approvals for end-to-end service solutions aligned with customer requirements, sales strategy, and financial objectives. You will coordinate with sales, operations, legal, procurement, and technical teams to drive winning proposals.

The role emphasizes building financially sound, deliverable solutions, documenting requirements, and guiding negotiations to protect contractual and

Qualifications

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Responsibilities

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Engage subject matter experts across internal teams.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation and traceability.
• Build financially sound and profitable service solutions.

Skills

Service portfolio knowledge

Customer requirements analysis

Cross-functional leadership

Financial and P&L understanding

Customer negotiation skills

Contractual awareness

Job description

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Job position: Senior Service ArchitectLocation: Atlanta, GAPosition SummaryThe Service Architect is responsible for designing, costing, and gaining approval for service solutions that align with customer requirements, sales strategy, operational capabilities, and financial objectives. The role serves as the primary solution lead throughout the opportunity lifecycle, coordinating stakeholders across sales, operations, legal, procurement, and technical teams.Key ResponsibilitiesUnderstand customer business requirements and sales strategy.Design service solutions that deliver customer value and address business challenges.Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.Lead solution development and requirements definition activities.Develop and maintain solution documentation, including requirements traceability.Build financially sound and profitable service solutions.Challenge assumptions and costs to ensure operationally deliverable solutions.Obtain operational cost and delivery approvals.Participate in customer negotiations and contract reviews.Ensure NCR Voyix contractual, financial, and delivery interests are protected.Skills & CompetenciesService portfolio knowledgeCustomer requirements analysisCross-functional leadershipFinancial and P&L understandingCustomer negotiation skillsContractual awarenessOperational engagement and solution governanceOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”