Senior ServiceNow Architect — Lead Platform Solutions (Atlanta)

NCR Voyix Corporation; Atlanta (GA); On-site; USD 140,000 - 180,000; Full time

Job summary

NCR Voyix Corporation in Atlanta seeks a Senior Architect for ServiceNow to lead roadmap, design, and integrations across ITSM/ITOM/ITBM. You will mentor developers, run workshops, and ensure scalable, secure platform implementations in a fast-paced, client-focused environment.

The role requires 10+ years with ServiceNow, strong JavaScript, Agile delivery, and a proven architect track record. Travel up to 15% and excellent communication are essential as you guide project teams and partner with

Qualifications

• 10+ years of ServiceNow experience in development, configuration or maintenance.
• 10+ years of scripting experience with JavaScript.
• 4+ years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM.
• Experience with Agile delivery methodology.
• Highly organized, first‑class communication and presentation skills.
• Ability to travel - up to 15%.
• Domain separation experience a plus.
• Experience facilitating ServiceNow upgrade cycle(s).

Responsibilities

• Lead ServiceNow roadmap, requirements gathering and design sessions to provide ServiceNow solutions for new implementations, enhancements and integrations.
• Mentor and assist hands‑on with development activities (fields, form design, rules, workflows, scripts, roles, access controls) on ITSM, ITOM, ITBM, and CSM/TPSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs.
• Lead workshops to gather business and technical requirements.
• Conduct design/technical sessions for solutioning with internal/external customers.
• Utilize ServiceNow best practices and industry experience.
• Participate in release planning and implementations.
• Perform code reviews and reviews of all technology deliverables.
• Contribute to continuous improvements of implementation methodology and offerings.
• Oversee design, implementation, and ongoing maintenance of the ServiceNow platform.

Skills

ServiceNow

JavaScript

ITSM/ITOM/ITBM

Architect

Agile

Integration tools

Travel readiness

Education

B.E./B.Tech in Computer Engineering

Job description

NCR Voyix Corporation in Atlanta seeks a Senior Architect for ServiceNow to lead roadmap, design, and integrations across ITSM/ITOM/ITBM. You will mentor developers, run workshops, and ensure scalable, secure platform implementations in a fast-paced, client-focused environment.

The role requires 10+ years with ServiceNow, strong JavaScript, Agile delivery, and a proven architect track record. Travel up to 15% and excellent communication are essential as you guide project teams and partner with