Senior Service Architect

NCR Corporation; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

NCR Voyix Corporation is seeking a Senior Service Architect in Atlanta, GA to design, cost, and secure approvals for service solutions aligned with customer requirements and NCR Voyix strategy.

You will lead across sales, operations, legal, procurement, and technical teams to ensure profitable, deliverable outcomes and protect NCR Voyix interests. This role emphasizes collaboration and financial acumen within a global platform-powered business.

Qualifications

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Responsibilities

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Skills

Service portfolio knowledge

Customer requirements analysis

Cross-functional leadership

Financial and P&L understanding

Customer negotiation skills

Contractual awareness

Operational engagement and solution治理

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job position: Senior Service Architect

Location: Atlanta, GA

Position Summary

The Service Architect is responsible for designing, costing, and gaining approval for service solutions that align with customer requirements, sales strategy, operational capabilities, and financial objectives. The role serves as the primary solution lead throughout the opportunity lifecycle, coordinating stakeholders across sales, operations, legal, procurement, and technical teams.

Key Responsibilities

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Skills & Competencies

• Service portfolio knowledge
• Customer requirements analysis
• Cross-functional leadership
• Financial and P&L understanding
• Customer negotiation skills
• Contractual awareness
• Operational engagement and solution governance

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.