Strategic Service Account Manager - Building Solutions

Southland Industries; Sacramento (CA); On-site; USD 91,000 - 117,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Flexible spending plans

Paid parental leave

Paid holidays & vacation

Training & professional development

Wellness benefits

Job summary

Southland Industries is seeking a Service Account Manager to grow the service business in California by developing new customer relationships and expanding existing accounts. You will serve as a trusted advisor to building owners and facility managers, selling service maintenance agreements, repairs, and retrofit projects within an assigned territory.

You will coordinate with operations and service technicians to deliver exceptional customer experiences while identifying opportunities to expand

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry
• 2+ years of direct relevant experience
• Knowledge, Skills and Abilities: List no more than six (6) essential KSAs, including system-relevant technical skills.
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Solid negotiation skills
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills

Responsibilities

• Grow service business by prospecting in assigned territory to develop new and existing building owner direct customers.
• Sell service maintenance agreements and truck-based service & project work.
• Proactively manage the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Skills

Communication skills

Customer service

Sales skills

Negotiation

Collaboration

Problem solving

Microsoft Office

Travel willingness

Education

Bachelor’s Degree in relevant field or equivalent training

Tools

Microsoft Office

Job description

Southland Industries is seeking a Service Account Manager to grow the service business in California by developing new customer relationships and expanding existing accounts. You will serve as a trusted advisor to building owners and facility managers, selling service maintenance agreements, repairs, and retrofit projects within an assigned territory.

You will coordinate with operations and service technicians to deliver exceptional customer experiences while identifying opportunities to expand