Strategic Security Ops Account Manager

Allied Universal; Augusta (AR); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

AD&D

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations and drive a high-performance team of officers and supervisors. You will guide scheduling, development, and client relations to deliver safe, reliable service for our clients.

In this role, you will oversee payroll, performance, and employee relations while maintaining strict compliance with safety standards. A proactive, results-oriented leader will thrive here.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state/local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead, coach, and manage security officers and supervisors including payroll, performance, and employee relations.
• Enhance client relationships as the primary contact to ensure high-quality service that protects people and property.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Direct compliance and security operational excellence through training, safety, and site standards; manage inventory.

Skills

Leadership

Team development

Client relations

Scheduling

Decision making

Operational excellence

Communication

Planning & organizing

Problem solving

Education

High school diploma

College degree in Business Administration

ASIS CPP certification

Tools

Microsoft Office

Job description

Allied Universal is hiring an Account Manager to lead daily security operations and drive a high-performance team of officers and supervisors. You will guide scheduling, development, and client relations to deliver safe, reliable service for our clients.

In this role, you will oversee payroll, performance, and employee relations while maintaining strict compliance with safety standards. A proactive, results-oriented leader will thrive here.