Strategic Security Client Portfolio Lead

Allied Universal; Saint Paul (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Disability insurance

Eight paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Client Portfolio Manager to lead a business segment in a designated region. The role focuses on enhancing client experiences, building long‑term relationships, and guiding field teams to deliver high‑quality, cost‑effective security services. A comprehensive onboarding program supports success.

The position requires extensive experience managing multinational accounts, building teams, and driving strategic plans with strong financial oversight.

Qualifications

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business or a related field
• Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry
• High School diploma with five (5) years of management experience in a high‑volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (5) years of experience in successfully building and developing teams
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Results‑oriented problem‑solving skills that meet client and employee needs, while running a profitable business
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Responsibilities

• Set the direction, tone, and client‑specific plan for achieving agreed‑upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to sharehis/her expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day‑to‑day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost‑effective manner.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
• Actively participate in community and business‑related organizations

Skills

Leadership

Communication

Client relations

Financial acumen

Team development

Multi-location coordination

Education

Bachelor's degree

Associate’s degree with 3 years management

High School diploma with 5 years management

Tools

WinTeam

Job description

Allied Universal is seeking a Client Portfolio Manager to lead a business segment in a designated region. The role focuses on enhancing client experiences, building long‑term relationships, and guiding field teams to deliver high‑quality, cost‑effective security services. A comprehensive onboarding program supports success.

The position requires extensive experience managing multinational accounts, building teams, and driving strategic plans with strong financial oversight.