Strategic Scheduling & Dispatch Coordinator

Clifford Power Systems; Arlington (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Paycom - ATS in Arlington, TX is seeking a Scheduling and Dispatch Coordinator. The role focuses on opening, scheduling, and dispatching service jobs for local technicians while interfacing with customers to ensure timely responses.

Strong MS Office skills and 2+ years in scheduling/dispatch and customer service are required. The position involves coordinating daily, weekly, and monthly service work, providing updates on quotes, warranties, and generator registrations, and acting as a backup to

Qualifications

• 2+ years of Scheduler or Dispatcher service-related experience.
• 2+ years of experience in a customer service/administration role.
• Strong experience with MS Office products.
• Experience working with and communicating regularly with all levels of employees within an organization.

Responsibilities

• Open, schedule, and organize jobs for the Tech.
• Daily dispatch of Field Service for the branch.
• Coordinate technician workload to complete all necessary work daily, weekly and monthly.
• ATC oil sample online submittal.
• Receive packing slips scan and send to RGI, filing of shipment slips for the Branch.
• Updates GP and ensures Outlook calendar is correct with jobs scheduled.
• Coordinate with Technicians to ensure exceptional customer service.
• Ensure top branch acct’s interface with customers informs them on status of orders and ETA of work to be done.
• Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.
• Serve as backup to service coordinator
• Audit open service call report and take proper action

Skills

Scheduler experience

Dispatcher experience

Customer service

Communication

Team coordination

Education

High school diploma

Business courses preferred

Tools

MS Office

Job description

Paycom - ATS in Arlington, TX is seeking a Scheduling and Dispatch Coordinator. The role focuses on opening, scheduling, and dispatching service jobs for local technicians while interfacing with customers to ensure timely responses.

Strong MS Office skills and 2+ years in scheduling/dispatch and customer service are required. The position involves coordinating daily, weekly, and monthly service work, providing updates on quotes, warranties, and generator registrations, and acting as a backup to