Service & Warranty Coordinator

Paycom - ATS; Georgetown (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Paycom - ATS in Georgetown, TX is seeking a Service Coordinator to support service technicians and assist office manager, sales and service teams with daily admin tasks. The service coordinator is responsible for continuous communication with builders and customers regarding service and warranty work to be performed.

You will coordinate schedules, handle paperwork, support sales staff, and may perform receptionist duties in a fast-paced office environment requiring excellent written and verbal

Qualifications

• Must have a high school diploma or equivalent.
• Customer service oriented.
• Must be able to work in a fast-paced work environment.
• Prior office experience.
• Good written and verbal communication skills.
• Knowledge of Excel, Open Office, Microsoft Word, and PowerPoint.
• Works with little supervision and has the capability of working with diverse personalities.
• Ability to handle stressful situations when they arise and make sound judgement.
• Exceptional attendance.

Responsibilities

• Coordinates weekly service schedules and distributes appropriate paperwork to service technicians.
• Updates daily as needed.
• Schedules warranty calls with homeowners and service calls with superintendents daily.
• Consults with service technicians to ensure all work is completed and help with any needed supplies.
• Verifies and schedules a daily log of all work orders that are ordered and received through sales staff.
• Assist sales staff with obtaining information.
• May handle receptionist duties with phone and visitors and keeps show room tidy.
• Assist the office manager whenever needed.
• Any miscellaneous duties assigned by regional manager or office manager.

Skills

Customer service

Team coordination

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

OpenOffice

Microsoft Word

PowerPoint

Job description

Paycom - ATS in Georgetown, TX is seeking a Service Coordinator to support service technicians and assist office manager, sales and service teams with daily admin tasks. The service coordinator is responsible for continuous communication with builders and customers regarding service and warranty work to be performed.

You will coordinate schedules, handle paperwork, support sales staff, and may perform receptionist duties in a fast-paced office environment requiring excellent written and verbal