Sprinkler Service Scheduler & Customer Care

Fire-Fighter-Sales-and-Service-Company; Warrendale (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with Safe Harbor Match

Paid time off

Seven paid holidays

Life insurance

Long-term disability

Job summary

Paycom - ATS is seeking a Sprinkler Service Coordinator in Warrendale to efficiently schedule and dispatch technicians, manage work orders, and serve as the main point of contact for customers. You will help ensure timely service delivery and high satisfaction across customers and internal teams.

The role requires 1–3 years of scheduling/dispatching experience, solid customer service background, and strong communication, organization, and multitasking skills in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of scheduling, routing, or dispatching service technicians, drivers, or product deliveries.
• 1-3 years of strong customer service experience, preferably in a service or field operations environment.
• Proficient in Microsoft Word and Excel.
• Highly organized with strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong problem recognition and resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Demonstrated reliability, good attendance, and a solid work ethic.
• Self-motivated and able to work independently while also being a collaborative team player.

Responsibilities

• Answer incoming phone calls, providing prompt and professional customer service.
• Schedule and dispatch service technicians, optimizing routes and ensuring timely service delivery.
• Coordinate and manage customer follow-up appointments to maintain service continuity.
• Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction.
• Monitor and review daily technician activities, prepare status reports, and document service outcomes.
• Gather and process customer feedback, including conducting post-service surveys to ensure quality.
• Identify, troubleshoot, and resolve customer issues in a timely professional manner.
• Support overall service and organizational goals by completing tasks and projects as needed.
• Manage sprinkler inspections billing, ensuring accuracy and timely invoicing.

Skills

Scheduling/Dispatching

Customer service

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Attention to detail

Multitasking

Team player

Education

High School Diploma

Job description

Paycom - ATS is seeking a Sprinkler Service Coordinator in Warrendale to efficiently schedule and dispatch technicians, manage work orders, and serve as the main point of contact for customers. You will help ensure timely service delivery and high satisfaction across customers and internal teams.

The role requires 1–3 years of scheduling/dispatching experience, solid customer service background, and strong communication, organization, and multitasking skills in a fast-paced setting.