Strategic SAP Engagement Lead – West

SAP SE; San Ramon (CA); On-site; USD 152,000 - 341,000; Full time

Job summary

SAP SE is seeking a senior customer success lead to drive end-to-end SAP service engagements in the US West region. You will own delivery outcomes, establish governance, and maintain strong relationships with executives to ensure measurable value realization.

Build engagement strategies, track ROI, and integrate AI tools to accelerate customer outcomes. This role requires 8+ years of delivery leadership and deep SAP experience.

Qualifications

• 8+ years managing SAP service engagements; understand customer goals; implement governance; keep delivery aligned to business outcomes.
• Customer success management from hands-on delivery; drive satisfaction and adoption.
• Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
• Clear, effective communication; translate technical progress into business language; keep stakeholders informed under uncertainty.
• Discipline in time-boxed engagements; 90-day cycles; clear milestones; tight scope; focus on visible value delivery.
• Value management; track business value of SAP solutions; help customers own ROI.
• Familiarity with SAP BTP and cross-system integration; engage in technical solution conversations.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, AI Output Quality Assurance.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum; anchor satisfaction, risk tracking, and issue resolution.
• Maintain stakeholder relationships at all levels, including C-level; reinforce trust and keep programmes on track.
• Identify and address issues quickly; minimise disruption and keep delivery moving.
• Track and communicate value realisation; help customers articulate SAP investment impact.
• Run time-boxed engagements with clear milestones, fixed scope, and focus on rapid value delivery.
• Integrate AI tools into daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Skills

SAP service engagements

Customer success management

Stakeholder trust

Clear communication

Time-boxed engagements

Value management

SAP BTP

AI skills

Job description

SAP SE is seeking a senior customer success lead to drive end-to-end SAP service engagements in the US West region. You will own delivery outcomes, establish governance, and maintain strong relationships with executives to ensure measurable value realization.

Build engagement strategies, track ROI, and integrate AI tools to accelerate customer outcomes. This role requires 8+ years of delivery leadership and deep SAP experience.