Senior SAP Engagement & Value Delivery Lead

SAP SE; Houston (TX); Presencial; USD 152.000 - 341.000; Jornada completa

Descripción de la vacante

SAP SE is seeking a senior SAP Service Engagements Manager to own end-to-end customer engagements, align delivery with business outcomes, and lead governance across portfolios. The role emphasizes trusted relationships, clear governance, and rapid value delivery.

You will engage with C-level stakeholders, translate technical progress into business value, and apply AI-enabled tooling to accelerate outcomes. A strong track record in SAP delivery is essential.

Formación

• 8+ years managing SAP service engagements, governance, and delivery aligned to business outcomes.
• Customer success management from hands-on delivery and driving adoption.
• Ability to establish trust with stakeholders at all levels, including C-suite.
• Clear communication, translating technical progress into business language.
• Discipline in time-boxed engagements with 90-day cycles, milestones, and fixed scope.
• Value management, tracking ROI of SAP solutions.
• Familiarity with SAP BTP and cross-system integration.
• Core AI skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output QA (Codility).
• Emotional intelligence and problem-solving under delivery challenges.

Responsabilidades

• Manage SAP service engagements focusing on trusted relationships, governance, issue resolution, and real customer value.
• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum.
• Maintain stakeholder relationships at all levels, including C-level, keeping programmes on track.
• Identify and address issues quickly, minimizing disruption and keeping delivery moving.
• Track and communicate value realization to customers.
• Run time-boxed engagements with fixed scope and milestones.
• Integrate AI tools into daily workflow to accelerate customer outcomes.

Conocimientos

SAP service engagements

Customer success management

Stakeholder management

Communication

Time-boxed engagements

Value realization

SAP BTP

AI skills (Codility)

Emotional intelligence

Descripción del empleo

SAP SE is seeking a senior SAP Service Engagements Manager to own end-to-end customer engagements, align delivery with business outcomes, and lead governance across portfolios. The role emphasizes trusted relationships, clear governance, and rapid value delivery.

You will engage with C-level stakeholders, translate technical progress into business value, and apply AI-enabled tooling to accelerate outcomes. A strong track record in SAP delivery is essential.