Strategic Salesforce & AI-Driven Commercial Systems Leader

Hearst Magazines; San Francisco (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid holidays

Paid time off

Employee assistance program

Life insurance

Disability insurance

Job summary

First Databank is seeking a Senior Commercial Business Systems Manager to lead the architecture for Salesforce, Gainsight, and connected platforms. You will own the roadmap, implement analytics, and collaborate with stakeholders across IT, Security, and Data Governance.

The role combines strategy with hands-on configuration, data analysis, and automation to drive customer intelligence and commercial outcomes in a hybrid, multi-location setup (Carmel, IN; San Francisco, CA; Durham, NC).

Qualifications

• Demonstrated ability to configure systems and deliver working solutions.
• Strong stakeholder-management and prioritization skills.
• Experience leading or architecting business systems projects.

Responsibilities

• Own cross-system architecture across Salesforce, Gainsight, and related platforms.
• Design scalable integrations and data workflows for commercial lifecycle.
• Build analyses and dashboards; lead proofs of concept for new systems.
• Investigate data and system issues; maintain documentation and mappings.
• Translate business needs into measurable requirements and designs.
• Identify AI-enabled opportunities and automate repetitive work.

Skills

Stakeholder management

Systems configuration

Data analysis

Troubleshooting data issues

Team collaboration

Education

Bachelor's degree in business, IT, or related field

Tools

Salesforce

Gainsight

APIs

Data pipelines

Job description

First Databank is seeking a Senior Commercial Business Systems Manager to lead the architecture for Salesforce, Gainsight, and connected platforms. You will own the roadmap, implement analytics, and collaborate with stakeholders across IT, Security, and Data Governance.

The role combines strategy with hands-on configuration, data analysis, and automation to drive customer intelligence and commercial outcomes in a hybrid, multi-location setup (Carmel, IN; San Francisco, CA; Durham, NC).