Senior Commercial Systems Lead — AI & Analytics

FDB (First Databank, Inc.); San Francisco (CA); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Disability insurance

Life insurance

401(k) with company match

Job summary

First Databank, Inc. (FDB) seeks a Senior Commercial Business Systems Manager to lead the strategic and hands-on delivery of our cross-system architecture across Salesforce, Gainsight, and connected platforms.

You will own the roadmap, drive data-driven insights, and partner with IT, security, and data governance to meet business needs. Based in a hybrid work model with offices in CA, IN, and NC, you will guide implementations, build analytics, and champion AI-assisted workflows to improve

Qualifications

• Five or more years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline.
• Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
• Gainsight administration or comparable customer success platform experience.
• Experience designing integrations using APIs, middleware, or enterprise data pipelines.
• SQL proficiency and experience combining data from multiple systems for reporting and analysis.

Responsibilities

• Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms.
• Design scalable solutions, integrations, and workflows for the customer and commercial lifecycle.
• Evaluate whether needs should be met via configuration, automation, or custom development.
• Build analyses, dashboards, data models, and customer-risk reporting.

Skills

Stakeholder management

Systems configuration

Analytical thinking

Project coordination

Tools

Salesforce

Gainsight

SQL

Job description

First Databank, Inc. (FDB) seeks a Senior Commercial Business Systems Manager to lead the strategic and hands-on delivery of our cross-system architecture across Salesforce, Gainsight, and connected platforms.

You will own the roadmap, drive data-driven insights, and partner with IT, security, and data governance to meet business needs. Based in a hybrid work model with offices in CA, IN, and NC, you will guide implementations, build analytics, and champion AI-assisted workflows to improve