Senior Commercial Systems Lead: Salesforce & AI Analytics

FDB (First Databank, Inc.); Carmel (IN); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

401k with match

Job summary

FDB (First Databank, Inc.) is seeking a Senior Commercial Business Systems Manager to lead a small, high-impact team responsible for the systems, data, and analytics that support FDB’s Commercial Teams. The role focuses on owning the roadmap and architecture for Salesforce, Gainsight, and connected platforms while contributing to implementation, configuration, analysis, and problem-solving.

The position is hybrid with offices in Carmel, IN; San Francisco, CA; or Durham, NC and requires onsite

Qualifications

• Five+ years of experience in business systems, revenue operations, Salesforce, analytics, or related discipline.
• Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment.
• Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
• Gainsight administration or comparable customer success platform experience.
• Experience designing integrations using APIs, middleware, or enterprise data pipelines.
• SQL proficiency and experience combining data from multiple systems for reporting and analysis.
• Practical experience using AI tools for analysis, documentation, automation, or solution development.

Responsibilities

• Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms.
• Design scalable solutions, integrations, and workflows that support the customer and commercial lifecycle.
• Evaluate whether business needs should be addressed through configuration, automation, custom development, AI, or new technology.
• Partner with IT, Security, and Data Governance to ensure solutions meet requirements.

Skills

Stakeholder management

System configuration

Troubleshooting data issues

Deliver working solutions

Tools

Salesforce

Gainsight

SQL

AI tools

Job description

FDB (First Databank, Inc.) is seeking a Senior Commercial Business Systems Manager to lead a small, high-impact team responsible for the systems, data, and analytics that support FDB’s Commercial Teams. The role focuses on owning the roadmap and architecture for Salesforce, Gainsight, and connected platforms while contributing to implementation, configuration, analysis, and problem-solving.

The position is hybrid with offices in Carmel, IN; San Francisco, CA; or Durham, NC and requires onsite