Senior Commercial Systems Lead — AI‑Driven Analytics

Hearst Health; Durham (NC); Hybrid; USD 123,000 - 155,000; Full time

Job summary

First Databank (FDB) seeks a Senior Commercial Business Systems Manager to lead architecture across Salesforce, Gainsight, and connected platforms. You will own the roadmap, drive analytics, and partner with IT and business teams to deliver scalable solutions for the commercial lifecycle.

We value hands-on leadership, data-driven decision making, and a strategic mindset. This hybrid role offers offices in Carmel, IN; San Francisco, CA; and Durham, NC with onsite presence required several days

Qualifications

• Five or more years leading business systems, analytics, or revenue operations.
• Deep Salesforce expertise including data modeling, reporting, and governance.
• Experience with Gainsight and AI-enabled analytics.
• Strong SQL experience and API integration knowledge.
• Ability to translate business needs into scalable architectures.

Responsibilities

• Own cross-system architecture across Salesforce, Gainsight, and related platforms.
• Design integrations, dashboards, and data models for commercial teams.
• Lead hands-on configuration, testing, and optimization of systems.
• Collaborate with IT, Security, and Data Governance to meet requirements.
• Translate business needs into clear requirements and measurable outcomes.

Skills

Salesforce

Gainsight

Data modeling

SQL

Platform governance

API integrations

AI tools

Job description

First Databank (FDB) seeks a Senior Commercial Business Systems Manager to lead architecture across Salesforce, Gainsight, and connected platforms. You will own the roadmap, drive analytics, and partner with IT and business teams to deliver scalable solutions for the commercial lifecycle.

We value hands-on leadership, data-driven decision making, and a strategic mindset. This hybrid role offers offices in Carmel, IN; San Francisco, CA; and Durham, NC with onsite presence required several days