Sales Operations & Dispatch Planner II

Service Experts; Midvale (UT); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid time off

Medical/dental/vision insurance

401(k) with company match

Life insurance

Disability insurance

Training opportunities

Résumé du poste

Service Experts is looking for a Sales Operations Coordinator II to support the sales team, technicians, and installers. The role focuses on accurate data maintenance, scheduling calls, and efficient routing of personnel according to guidelines.

You will work in a fast-paced environment, coordinating with multiple teams and upholding professional standards. Minimum experience of 2+ years and a high school diploma are indicated in the posting.

Qualifications

• High school diploma or equivalent with customer service experience.
• Experience with dispatching is desirable.
• Comfortable using computers and office systems; AS400 knowledge a plus.
• Ability to multitask in a fast-paced environment and prioritize work.

Responsabilités

• Communicate with customers to schedule service, maintenance, or sales calls.
• Call customers to remind them of upcoming appointments and changes.
• Plan and route branch staff to service calls based on availability and skills.
• Maintain capacity planner and fill gaps due to cancellations.
• Represent the company professionally and ethically.
• Assign leads to Residential Sales Consultants per policy.

Connaissances

Customer service

Dispatching

Multi-tasking

Organizational skills

Geography knowledge

Team player

Independent work

Formation

High school diploma or equivalent

Outils

AS400

Description du poste

Service Experts is looking for a Sales Operations Coordinator II to support the sales team, technicians, and installers. The role focuses on accurate data maintenance, scheduling calls, and efficient routing of personnel according to guidelines.

You will work in a fast-paced environment, coordinating with multiple teams and upholding professional standards. Minimum experience of 2+ years and a high school diploma are indicated in the posting.