Strategic SaaS Technical Account Leader

Myn; New York (NY); In loco; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Myn in New York seeks a Technical Account Manager to serve as a trusted technical advisor for a portfolio of enterprise customers using our sophisticated SaaS engagement platform. You will collaborate with customer product and engineering teams, as well as internal Customer Success and technical groups, to drive adoption, optimize performance and deliver meaningful business outcomes.

If you combine hands-on technical know-how with strong relationship skills and a proactive, consultative

Competenze

• Experience in a customer-facing technical role, such as Technical Account Management or Solutions Architecture.
• Strong understanding of SaaS environments, APIs and software integrations.
• Excellent communication and relationship-management skills.

Mansioni

• Act as a trusted technical advisor to enterprise customers.
• Collaborate with product, engineering, success and technical teams to drive adoption.
• Assist with API integrations, implementation initiatives and ongoing optimization.
• Identify opportunities to improve customer value and retention.
• Translate complex technical concepts for both technical and non-technical audiences.
• Support cross-functional projects and ensure successful outcomes.

Conoscenze

Customer-facing

SaaS environments

API integrations

Communication skills

Cross-functional collaboration

Problem-solving

Descrizione del lavoro

Myn in New York seeks a Technical Account Manager to serve as a trusted technical advisor for a portfolio of enterprise customers using our sophisticated SaaS engagement platform. You will collaborate with customer product and engineering teams, as well as internal Customer Success and technical groups, to drive adoption, optimize performance and deliver meaningful business outcomes.

If you combine hands-on technical know-how with strong relationship skills and a proactive, consultative