Strategic SaaS Renewals Specialist

Cisco Systems, Inc; North Carolina; On-site; USD 101,000 - 148,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Renewal professional to manage high-volume renewal opportunities and coordinate with account teams. The role involves tailoring renewal messaging, quoting, and resolving renewal-related issues to drive successful outcomes.

You will work across multiple Cisco products, using Salesforce/CPQ, Gainsight, and renewal platforms to streamline workflows. Strong collaboration and customer-focused skills are essential.

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities in renewals.
• Experience executing consultative renewal strategies within a team.
• Knowledge of enterprise software subscription and licensing models.
• Ability to work with Salesforce CRM/CPQ and renewal tooling.
• Proven track record of cross-functional collaboration to close renewals.

Responsibilities

• Applies technical expertise across products to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to tailor renewal messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials and customer context.
• Assists in identifying risks and contributes to resolution planning with cross-functional teams.
• Prepares renewal quotes and refinements to pricing and terms for closure.
• Supports resolution of renewal components by aligning solutions to customer needs.
• Suggests renewal options based on product knowledge and senior input.
• Collaborates with account teams and uses shared tools and processes for renewal motions.
• Identifies repetitive tasks and suggests automation or simplification to improve efficiency.
• Demonstrates deeper understanding of Cisco products to support renewal execution.
• Shares renewal learnings with peers to improve consistency and process adherence.
• Uses automation and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps from customer feedback and suggests improvements for renewal outcomes.
• Works cross-functionally with account teams, customer success, and operations on renewal approach.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders.
• Shares renewal insights with peers to support team consistency and execution quality.

Skills

High-volume opportunities

Consultative renewal

Cross-functional collaboration

Effective communication

Account renewal discussions

Tools

Salesforce CRM/CPQ

Gainsight

Renewal platforms

Job description

Cisco Systems, Inc. is seeking a Renewal professional to manage high-volume renewal opportunities and coordinate with account teams. The role involves tailoring renewal messaging, quoting, and resolving renewal-related issues to drive successful outcomes.

You will work across multiple Cisco products, using Salesforce/CPQ, Gainsight, and renewal platforms to streamline workflows. Strong collaboration and customer-focused skills are essential.