Remote Strategic SaaS Renewals Specialist

020 Cisco Systems, Inc.; Richardson (TX); Remote; USD 101,000 - 148,000; Full time

Job summary

Cisco is seeking a Renewals professional who will engage early with customers and partners to solve renewal challenges, tailor messaging to business priorities, and align renewal strategies with Cisco's recurring revenue goals. The role emphasizes collaboration with cross-functional teams, preparing renewal quotes, and navigating pricing and terms for successful closures.

Ideal candidates will have 2+ years in high-volume renewal contexts, familiarity with Salesforce CRM/CPQ and Gainsight, and a

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.
• Understanding of renewal processes, procedures, and systems.
• Experience developing value propositions across different GTM channels and governance mechanisms.

Responsibilities

• Engage with customers/partners to understand renewal needs and tailor messaging to business priorities.
• Prepare renewal quotes and collaborate to refine pricing and terms for closure.
• Identify adoption, competitive, or technical risks and contribute to resolution planning with cross-functional teams.
• Collaborate with account teams, customer success, and operations to support renewal approach and execution.

Skills

Cross-functional collaboration

Renewals strategy

Customer relationship management

Tools

Salesforce CRM/CPQ

Gainsight

Job description

Cisco is seeking a Renewals professional who will engage early with customers and partners to solve renewal challenges, tailor messaging to business priorities, and align renewal strategies with Cisco's recurring revenue goals. The role emphasizes collaboration with cross-functional teams, preparing renewal quotes, and navigating pricing and terms for successful closures.

Ideal candidates will have 2+ years in high-volume renewal contexts, familiarity with Salesforce CRM/CPQ and Gainsight, and a