Remote SaaS Renewals Specialist

Cisco; Portland (OR); Remote; USD 101,000 - 148,000; Full time

Job summary

Cisco is seeking a Renewal Specialist to manage high-volume renewal opportunities within the United States. The role collaborates with account teams and the Renewals Manager to tailor messaging, prepare quotes, and refine pricing for successful closures.

Ideal candidates bring 2+ years in renewals or related sales, familiarity with Salesforce CRM/CPQ and Gainsight, and a proactive approach to process improvements and automation within a SaaS renewal context.

Qualifications

• 2+ years managing high-volume, transactional opportunities.
• Familiarity with renewals lifecycle concepts.
• Knowledge of SaaS/enterprise sales models.

Responsibilities

• Applies technical expertise across related products and services within a defined architecture to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from more senior team members.
• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Skills

Renewals experience

Tools

Salesforce CRM/CPQ

Gainsight

Job description

Cisco is seeking a Renewal Specialist to manage high-volume renewal opportunities within the United States. The role collaborates with account teams and the Renewals Manager to tailor messaging, prepare quotes, and refine pricing for successful closures.

Ideal candidates bring 2+ years in renewals or related sales, familiarity with Salesforce CRM/CPQ and Gainsight, and a proactive approach to process improvements and automation within a SaaS renewal context.