Strategic SaaS Implementation Lead

Element451; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Element451 is seeking an Implementation Lead to own customer implementations end-to-end, from kickoff to go-live and handoff to Customer Success. You will lead structured discovery, translate requirements into phased plans, and coordinate with Integrations Architects and Product teams to ensure successful launches.

You will manage timelines, risks, and stakeholder alignment across Enrollment Ops, IT, and leadership, ensuring clear validation of outcomes and value realization for higher education

Qualifications

• 4-8 years in SaaS implementation, project delivery, or customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.)
• Proven ability to run multiple implementations at once with strong stakeholder management
• Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership)
• Excellent project discipline: timelines, risks, communication, and follow-through

Responsibilities

• Go-live delivery ownership: from kickoff through go-live and transition to Customer Success
• Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm
• Drive accountability across internal teams and customer stakeholders to keep timelines on track
• Discovery, solution direction, and decision-making: lead structured discovery and translate requirements into phased implementation
• Partner with Integrations Architect and Product on complex design decisions
• Launch readiness and risk management: maintain go-live checklist and mitigate risks
• Cross-functional coordination: lead customer sessions and ensure alignment with goals
• Validate that the configured product supports customer use cases and value realization

Skills

SaaS implementation

Project management

Stakeholder management

Cross-functional collaboration

Communication skills

Job description

Element451 is seeking an Implementation Lead to own customer implementations end-to-end, from kickoff to go-live and handoff to Customer Success. You will lead structured discovery, translate requirements into phased plans, and coordinate with Integrations Architects and Product teams to ensure successful launches.

You will manage timelines, risks, and stakeholder alignment across Enrollment Ops, IT, and leadership, ensuring clear validation of outcomes and value realization for higher education