SaaS Onboarding Program Lead

ascensushr; Dresher (Montgomery County); On-site; USD 90,000 - 135,000; Full time

Job summary

Ascensus is seeking a Program Leader to oversee end-to-end onboarding programs, from planning through execution and continuous improvement. You will define goals, milestones, and governance while developing scalable frameworks and playbooks.

The role partners with Product, Sales, Implementation, and IT teams to ensure onboarding readiness, manage cross-functional initiatives, and drive executive-aligned communications. A strong background in SaaS deployment and analytics is preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years of program management or related experience.
• Experience managing cross-functional initiatives.
• Strong PM, communication, and stakeholder management skills.
• Experience with SaaS deployment processes.

Responsibilities

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.
• Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
• Drive stakeholder alignment and executive communications.

Skills

Program management

Cross-functional collaboration

Stakeholder management

SaaS experience

Data analysis

Education

Bachelor's degree in Business, Information Systems, Communications, or related field

Tools

CRM

Chorus

Onboarding platforms

Job description

Ascensus is seeking a Program Leader to oversee end-to-end onboarding programs, from planning through execution and continuous improvement. You will define goals, milestones, and governance while developing scalable frameworks and playbooks.

The role partners with Product, Sales, Implementation, and IT teams to ensure onboarding readiness, manage cross-functional initiatives, and drive executive-aligned communications. A strong background in SaaS deployment and analytics is preferred.