Strategic SaaS Customer Success Manager - Remote

OneStream; Juneau (AK); À distance; USD 95 000 - 123 000; Plein temps

Avantages offerts par ce poste

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Résumé du poste

OneStream is seeking a Commercial Customer Success Manager to guide a broad portfolio of SaaS customers, from onboarding to renewal, acting as a strategic advisor and trusted partner to maximize value and drive retention and advocacy.

In a digital-first model, you will collaborate with Sales, Delivery, and Product teams to deliver measurable outcomes for customers in the West Region, with occasional on-site engagement and travel as needed.

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role within a SaaS technology company.
• Conceptual understanding of key finance processes.

Responsabilités

• Manage portfolio of customers and collaborate with Sales to execute a comprehensive transition.
• Act as business partner to customer and delivery team, know their strategy and plan.
• Own driving adoption, expansion, satisfaction, and renewal across accounts.
• Understand contract terms with Cloud/SaaS, Term, and delivery partners.

Connaissances

Interpersonal skills

Communication skills

Relation­ship management

Organizational skills

Formation

Bachelors in Business, Accounting, Finance, IT

Description du poste

OneStream is seeking a Commercial Customer Success Manager to guide a broad portfolio of SaaS customers, from onboarding to renewal, acting as a strategic advisor and trusted partner to maximize value and drive retention and advocacy.

In a digital-first model, you will collaborate with Sales, Delivery, and Product teams to deliver measurable outcomes for customers in the West Region, with occasional on-site engagement and travel as needed.