Remote Customer Success Manager, SaaS Growth & Value

OneStream; Bismarck (ND); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Paid Holidays

Retirement Plan

Job summary

OneStream seeks a Commercial Customer Success Manager to guide a broad portfolio of SaaS customers from onboarding to value realization, renewal, and growth.

You will leverage data-driven insights, digital engagement, and cross-functional collaboration to drive adoption, retention, and advocacy, while ensuring executive alignment with Finance stakeholders. This remote, US-focused role emphasizes scalable, measurable outcomes with occasional in-person meetings.

Qualifications

• 3+ years in a Customer Success role within a SaaS technology company.
• Experience engaging with senior Finance decision-makers (e.g., CFOs).
• Ability to manage a large, digitally-delivered customer portfolio.

Responsibilities

• Guide customers through onboarding, adoption, and value realization.
• Drive retention, expansion, and renewal through proactive engagement.
• Collaborate with Sales, Support, Cloud, and Product teams to deliver outcomes.

Skills

Customer success

SaaS experience

Relationship management

Finance domain knowledge

Education

Bachelor’s degree or equivalent

Job description

OneStream seeks a Commercial Customer Success Manager to guide a broad portfolio of SaaS customers from onboarding to value realization, renewal, and growth.

You will leverage data-driven insights, digital engagement, and cross-functional collaboration to drive adoption, retention, and advocacy, while ensuring executive alignment with Finance stakeholders. This remote, US-focused role emphasizes scalable, measurable outcomes with occasional in-person meetings.