Remote Customer Success Manager - SaaS Growth & Adoption

OneStream; Nevada; Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager to lead a large portfolio and drive adoption, retention, and expansion across a digital-first engagement model. You will act as a trusted advisor, align with regional leadership, and ensure customers realize measurable value from OneStream.

Based in the West Region (NV included), the role emphasizes data-driven insights, scalable programs, and cross-functional collaboration with Product, Support, and Services to maximize customer value

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role within a SaaS company.
• Strong relationship management and cross-functional collaboration skills.

Responsibilities

• Partner with Sales to complete a comprehensive transition process.
• Own adoption, expansion, satisfaction, and renewal for your portfolio.
• Manage onboarding and develop strong working relationships with customers.
• Conduct cadence-based Business Review meetings with customers.
• Identify risks and work with teams to mitigate them.

Skills

Customer success

Relationship management

Finance process knowledge

Data-driven insights

Education

Degree in Business, Accounting, Finance, Information Technology

Tools

OneStream CPM

Oracle EPM Suite

SAP BPC

Cognos

Anaplan

Job description

OneStream is seeking a Commercial Customer Success Manager to lead a large portfolio and drive adoption, retention, and expansion across a digital-first engagement model. You will act as a trusted advisor, align with regional leadership, and ensure customers realize measurable value from OneStream.

Based in the West Region (NV included), the role emphasizes data-driven insights, scalable programs, and cross-functional collaboration with Product, Support, and Services to maximize customer value