Strategic SaaS Customer Success Manager – Remote

OneStream; Idaho Falls (ID); Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Paid Holidays

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager to empower our Finance customers to maximize value from OneStream software. You’ll guide onboarding, adoption, and renewal while acting as a strategic advisor and trusted partner across a broad portfolio.

Role emphasizes digital-first engagement, data-driven insights, and scalable success motions, with periodic on-site meetings and travel as needed. Remote work options available within the US.

Qualifications

• 3+ years in SaaS Customer Success.
• Experience engaging with senior finance decision-makers.
• CPM software expertise: OneStream, Oracle EPM, SAP BPC/BOFC, Anaplan.
• Strong relationship management and organizational skills.
• Willingness to travel as needed.

Responsibilities

• Partner with sales to complete a comprehensive sales transition process.
• Own adoption, expansion, satisfaction, and renewal for your customers.
• Manage onboarding and establish strong customer relationships.
• Establish cadence-based Business Review meetings with customers.
• Identify and mitigate risks threatening renewal or success.
• Drive adoption, retention, expansion and advocacy through digital engagement.

Skills

Customer success

Finance knowledge

Relationship management

Strategic consulting

Digital engagement

Education

Bachelor’s degree in Business/Finance/IT

Tools

OneStream

Oracle EPM

SAP BPC

SAP BOFC

Anaplan

Job description

OneStream is seeking a Commercial Customer Success Manager to empower our Finance customers to maximize value from OneStream software. You’ll guide onboarding, adoption, and renewal while acting as a strategic advisor and trusted partner across a broad portfolio.

Role emphasizes digital-first engagement, data-driven insights, and scalable success motions, with periodic on-site meetings and travel as needed. Remote work options available within the US.