Remote SaaS Customer Success Manager - Growth & Renewal

OneStream; Utah; Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager to manage a large portfolio through digital engagement. You will guide customers from onboarding through renewal, expand usage, and advocate for the value of OneStream’s platform.

The role emphasizes data-driven insight, AI-powered capabilities, and scalable success motions to drive retention and growth. The position supports a West Region focus, with travel as needed.

Qualifications

• Minimum of 5 years overall experience.
• At least 3 years in a Customer Success role within a SaaS company.
• Knowledge of finance processes."
• Strong relationship management abilities.
• Experience with digital and virtual engagement models.

Responsibilities

• Partner with sales to complete a comprehensive sales transition.
• Own adoption, expansion, renewal, and customer satisfaction.
• Understand customer contracts and engagement with delivery teams.
• Lead business reviews and risk mitigation for customers.
• Develop knowledge of OneStream Platform and CPM solutions.

Skills

Customer success

SaaS experience

Relationship mgmt

Digital engagement

Education

Business/Finance/IT degree

Tools

CPM Software

OneStream

Oracle EPM

SAP BPC

Job description

OneStream is seeking a Commercial Customer Success Manager to manage a large portfolio through digital engagement. You will guide customers from onboarding through renewal, expand usage, and advocate for the value of OneStream’s platform.

The role emphasizes data-driven insight, AI-powered capabilities, and scalable success motions to drive retention and growth. The position supports a West Region focus, with travel as needed.