Strategic Customer Success Manager — Remote

OneStream; Wyoming (MI); Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager in the West Region. You will manage a large portfolio, act as a trusted advisor, and drive adoption, retention, and expansion across digital and in-person channels.

Responsibilities include onboarding, value realization, and cross‑functional collaboration with sales, delivery, and product teams to ensure customers achieve measurable outcomes and become advocates for the OneStream platform.

Qualifications

• Minimum of 5 years overall experience in customer-facing roles.
• At least 3 years in a Customer Success role within a SaaS technology company.
• Proven ability to drive outcomes and renewals.
• Experience managing relationships with senior Finance and IT stakeholders.
• Knowledge of finance processes is desirable.

Responsibilities

• Manage a portfolio of customers and drive adoption, retention, and expansion.
• Partner with sales to execute smooth transitions and onboarding.
• Act as strategic advisor and advocate for customers across teams.
• Lead business reviews and identify risks affecting renewal.
• Collaborate with Product, Support, and Delivery teams to maximize value.

Skills

Customer Success

Relationship Management

Communication Skills

Problem Solving

Strategic Thinking

Education

Business/Accounting/Finance/IT degree

Job description

OneStream is seeking a Commercial Customer Success Manager in the West Region. You will manage a large portfolio, act as a trusted advisor, and drive adoption, retention, and expansion across digital and in-person channels.

Responsibilities include onboarding, value realization, and cross‑functional collaboration with sales, delivery, and product teams to ensure customers achieve measurable outcomes and become advocates for the OneStream platform.