Remote SaaS Customer Success Manager for Growth

OneStream; Sioux Falls (SD); Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream is seeking a Customer Success Manager to help customers realize value from the OneStream platform. You will guide onboarding, adoption, and renewal, acting as a strategic advisor and trusted partner across a broad, digital-first portfolio.

The role emphasizes data-driven insights, AI-powered capabilities, and scalable success motions to deliver measurable outcomes, retention, and advocacy.

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role within a SaaS technology company.
• Strong ability to manage customer relationships and drive outcomes.
• Conceptual understanding of key finance processes.

Responsibilities

• Manage a portfolio of customers and partner with sales for transitions.
• Own adoption, expansion, satisfaction, and renewal with delivery teams.
• Understand customer contracts with Cloud/SaaS and delivery partners.
• Lead onboarding, cadence-based Business Reviews, and risk mitigation.
• Promote OneStream Platform knowledge and regional communities.
• Drive adoption, retention, growth, and advocacy through digital engagement.

Education

Education in Business, Accounting, Finance, Information Technology, or related field

Job description

OneStream is seeking a Customer Success Manager to help customers realize value from the OneStream platform. You will guide onboarding, adoption, and renewal, acting as a strategic advisor and trusted partner across a broad, digital-first portfolio.

The role emphasizes data-driven insights, AI-powered capabilities, and scalable success motions to deliver measurable outcomes, retention, and advocacy.