Remote Strategic SaaS CSM – Finance Platform

OneStream

Arizona

Remote

USD 95.000 - 123.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Disability Insurance

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Zusammenfassung

OneStream is seeking a Commercial Customer Success Manager to help customers maximize value from OneStream investments. You will act as a strategic advisor, guiding onboarding, adoption, value realization, expansions, renewals, and advocacy across a large portfolio in a digital-first model.

Responsibilities include data-driven health, structured success programs, and proactive outreach to drive adoption, retention, and growth at scale.

Qualifikationen

Minimum of 5 years of professional experience.
At least 3 years in a Customer Success role within a SaaS technology company.
Strong ability to manage customer outcomes and relationships.
Knowledge of finance processes and CPM systems is valued.

Aufgaben

Partner with sales to complete a comprehensive sales transition process.
Operate as a business partner to the customer and delivery team.
Own and drive customer adoption, expansion, satisfaction, and renewal.
Understand customer contracts (Cloud/SaaS, Term, etc.).
Manage onboarding processes and establish customer relationships.
Lead cadence-based Business Review meetings with customers.
Identify and mitigate risks threatening satisfaction, growth, or renewal.

Kenntnisse

Customer success

Relationship management

Finance knowledge

Communication

Ausbildung

Bachelor's degree in Business/Accounting/Finance/IT

Finance-related degree

Tools

OneStream CPM

Oracle EPM Suite

SAP BPC

IBM Cognos

Anaplan

Jobbeschreibung