Strategic SaaS Customer Success Manager

TeamViewer; Clearwater (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation including stock options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive health insurance package

Up to 12 weeks of Parental Leave

Job summary

A leading remote connectivity software provider is seeking a Customer Success Manager in Clearwater, FL. You will be the trusted advisor for customers, driving adoption and ensuring they achieve maximum value from solutions. Responsibilities include building customer relationships, monitoring engagement, and delivering regular business reviews. The ideal candidate has at least 3 years of experience in a customer-facing role, with strong communication and problem-solving skills. This position offers competitive compensation and a hybrid work environment.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven track record of driving customer adoption, retention, and satisfaction.
• Collaborative mindset and experience working cross‑functionally.

Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
• Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions.

Skills

Strong communication skills

Relationship management

Organizational skills

Problem-solving skills

Ability to analyze customer data

Tools

Salesforce

Planhat

Job description

A leading remote connectivity software provider is seeking a Customer Success Manager in Clearwater, FL. You will be the trusted advisor for customers, driving adoption and ensuring they achieve maximum value from solutions. Responsibilities include building customer relationships, monitoring engagement, and delivering regular business reviews. The ideal candidate has at least 3 years of experience in a customer-facing role, with strong communication and problem-solving skills. This position offers competitive compensation and a hybrid work environment.