Strategic SaaS Account Manager — Remote/Hybrid Growth

Reachdesk; Atlanta (GA); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth for a portfolio of existing customers. The role focuses on renewals, expansion, and strategic account growth with some prospecting within your book of business.

The ideal candidate has 5+ years in account management or renewals, with experience in subscription-based SaaS environments and a proven track record of driving revenue growth through upsell and cross-sell opportunities.

Qualifications

• 5+ years in account management or renewals with revenue ownership.
• Proven track record renewing, retaining, and growing revenue in SaaS.
• Experience in subscription-based or recurring-revenue environments with a strategic sales motion.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Prospect to expand Reachdesk’s contractual opportunities within your book of business.
• Lead renewal and commercial conversations, including pricing and terms.
• Run strategic account planning and business reviews tied to customer priorities and outcomes.
• Identify customer challenges and coordinate cross-functional teams to solve them.
• Coach internal teams to help customers achieve desired outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk with confidence in executive-level discussions.

Skills

Account management

Renewals

Upsell / cross-sell

SaaS sales

Executive relationships

Forecasting

Communication

Strategic planning

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth for a portfolio of existing customers. The role focuses on renewals, expansion, and strategic account growth with some prospecting within your book of business.

The ideal candidate has 5+ years in account management or renewals, with experience in subscription-based SaaS environments and a proven track record of driving revenue growth through upsell and cross-sell opportunities.