Strategic SaaS Account Manager – Renewals & Growth (Remote)

Mosaec; Northern (KY); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Equity

ESPP

Retirement plan

Paid time off

Parental leave

Volunteer time off

Wellness programs

Job summary

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team. You will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.

You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Renewals

Customer success

Sales experience

Data-driven

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team. You will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.

You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.