Strategic SaaS Account Manager – Renewals & Growth

PagerDuty; Providence (RI); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD

Paid parental leave

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, and expansion opportunities. You will collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.

The role requires strong data-driven insights, a customer-first mindset, and experience with SaaS platforms and AI-powered tools. Hybrid work model with global offices is offered.

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Salesforce

Gainsight

Tableau

Looker

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, and expansion opportunities. You will collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.

The role requires strong data-driven insights, a customer-first mindset, and experience with SaaS platforms and AI-powered tools. Hybrid work model with global offices is offered.