AI-Driven SaaS Account Manager — Growth & Renewals

Pager; Atlanta (GA); On-site; USD 105,000 - 127,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement plan

Paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation

Paid parental leave: 22 weeks

Volunteer time off: 20 hours/year

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving renewals, adoption, and strategic expansion opportunities. You will partner with cross-functional teams to deliver value and maximize revenue while reducing churn.

The ideal candidate brings 7+ years of customer-facing experience, strong commercial acumen, and proficiency with Salesforce and analytics tools, along with a Bachelor’s degree or equivalent experience.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals

SaaS knowledge

Data-driven decision making

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving renewals, adoption, and strategic expansion opportunities. You will partner with cross-functional teams to deliver value and maximize revenue while reducing churn.

The ideal candidate brings 7+ years of customer-facing experience, strong commercial acumen, and proficiency with Salesforce and analytics tools, along with a Bachelor’s degree or equivalent experience.