Strategic SaaS Account Manager (Remote)

Mosaec; Northern (KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program

Paid vacation & holidays

Job summary

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, retention, renewals, and strategic expansion. You will partner with cross-functional teams to deliver measurable business value and manage renewals with a focus on revenue growth.

The ideal candidate brings 7+ years of customer-facing experience, strong commercial acumen, and a passion for data-driven customer management in a SaaS/AI-driven environment.

Qualifications

• 7+ years in customer-facing roles including Account Management, Customer Success, or Renewals.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization and retention.
• Develop and execute account plans to drive renewals and growth.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using usage analytics and insights to address risks early.
• Collaborate with Legal, Sales Operations and Renewals for contracting, forecasting and reporting.
• Provide consultative guidance to drive feature adoption and configuration optimization.

Skills

Customer-facing experience

Renewals management

SaaS experience

Sales & account management

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, retention, renewals, and strategic expansion. You will partner with cross-functional teams to deliver measurable business value and manage renewals with a focus on revenue growth.

The ideal candidate brings 7+ years of customer-facing experience, strong commercial acumen, and a passion for data-driven customer management in a SaaS/AI-driven environment.