Strategic SaaS Account Manager for Growth & Renewals

PagerDuty; United States; On-site; USD 105,000 - 125,400; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Paid parental leave

Mental wellness programs

Paid volunteer time off

Job summary

PagerDuty is looking for an Account Manager to join our team in the United States. In this role, you'll manage a portfolio of SaaS customers, driving product adoption and ensuring customer satisfaction. You'll work closely with cross-functional teams to maximize customer success and identify growth opportunities.

Qualified candidates will have over 7 years of customer-facing experience and strong knowledge of tools like Salesforce and Gainsight. Join us to help clients realize the full value of PagerDuty’s platform while contributing to our growth.

Qualifications

• 7+ years of combined customer-facing experience.
• 4+ years managing renewals and growth within a SaaS environment.
• Experience using analytics tools.

Responsibilities

• Own a portfolio of existing customers to ensure adoption and retention.
• Develop and execute account plans to drive renewals.
• Monitor customer health using analytics.

Skills

Customer-facing experience

Account Management

SaaS environment

Salesforce

Data analytics

Negotiation skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is looking for an Account Manager to join our team in the United States. In this role, you'll manage a portfolio of SaaS customers, driving product adoption and ensuring customer satisfaction. You'll work closely with cross-functional teams to maximize customer success and identify growth opportunities.

Qualified candidates will have over 7 years of customer-facing experience and strong knowledge of tools like Salesforce and Gainsight. Join us to help clients realize the full value of PagerDuty’s platform while contributing to our growth.