Strategic SaaS Account Manager – Renewals & Growth

PagerDuty, Inc.

Boston (MA)

Hybrid

USD 105,000 - 127,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Wellness days

Parental leave

Volunteer time off

Hack weeks

Mental wellness

Job summary

PagerDuty, Inc. seeks an Account Manager to lead a portfolio of existing SaaS customers, driving adoption, renewals, and expansion. You will partner with cross-functional teams to deliver outcomes and manage contract value.

The ideal candidate has 7+ years in customer-facing roles, experience with renewals in SaaS, and proficiency with Salesforce and analytics tools. This hybrid role offers base salary in the $105k–$126.5k range, plus bonus and equity opportunities.

Qualifications

7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.