Strategic SaaS Account Manager (Renewals & Growth)

PagerDuty

Boston (MA)

Hybrid

USD 105,000 - 127,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Volunteer time off

Job summary

PagerDuty is seeking an Account Manager to partner with a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion. You’ll collaborate with cross-functional teams to ensure value realization and revenue growth, leveraging data-driven health metrics and a consultative approach to renewal negotiations.

The ideal candidate brings 7+ years in customer-facing roles and proven SaaS renewals success, with experience in Salesforce and analytics tools.

Qualifications

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.