Strategic SaaS Account Manager – AI-Driven Growth

PagerDuty; Pierre (SD); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty seeks an Account Manager to manage a portfolio of existing SaaS customers, driving renewals, expansion, and value realization across cross-functional teams.

You will monitor customer health, present renewal proposals, and negotiate multi-year options while leveraging data-driven insights to optimize adoption and retention. The role blends customer success with strategic sales in a fast-growing AI-powered platform.

Qualifications

• 7+ years of combined customer-facing experience (Account Management/Customer Success/Renewals).
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience with Salesforce (SFDC) and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals, mitigate churn, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics and business insights to identify risks early.
• Collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting.
• Maintain product knowledge and provide consultative guidance to drive configuration and feature adoption.

Skills

Account management

Renewals

Customer success

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty seeks an Account Manager to manage a portfolio of existing SaaS customers, driving renewals, expansion, and value realization across cross-functional teams.

You will monitor customer health, present renewal proposals, and negotiate multi-year options while leveraging data-driven insights to optimize adoption and retention. The role blends customer success with strategic sales in a fast-growing AI-powered platform.