Strategic SaaS Account Manager for Renewals & Growth

PagerDuty; Austin (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty is seeking an Account Manager to own a portfolio of existing SaaS customers, focusing on renewals, expansion, and value realization. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, while leveraging data to monitor health and drive adoption.

The role requires a strong commercial acumen, experience with AI-driven insights, and a track record of achieving revenue goals through consultative account management.

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Salesforce

Analytics tools

Education

Bachelor's degree

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to own a portfolio of existing SaaS customers, focusing on renewals, expansion, and value realization. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, while leveraging data to monitor health and drive adoption.

The role requires a strong commercial acumen, experience with AI-driven insights, and a track record of achieving revenue goals through consultative account management.