AI-Powered SaaS Account Manager (Renewals & Growth)

PagerDuty; Dover (DE); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous paid vacation

Paid holidays and sick leave

Dutonian Wellness Days

Paid parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional outcomes, drive product adoption, manage renewals, and uncover expansion opportunities that deliver measurable business value.

The ideal candidate has 7+ years of customer-facing experience in account management or renewals, at least 4+ years in renewals within SaaS, and fluency with Salesforce and analytics tools to monitor health and

Qualifications

• 7+ years of customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional outcomes, drive product adoption, manage renewals, and uncover expansion opportunities that deliver measurable business value.

The ideal candidate has 7+ years of customer-facing experience in account management or renewals, at least 4+ years in renewals within SaaS, and fluency with Salesforce and analytics tools to monitor health and