AI-Powered SaaS Account Manager: Growth & Renewals

PagerDuty; Dover (DE); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program (ESPP)

Job summary

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving renewals, adoption, and expansion opportunities. You will partner with cross-functional teams to deliver customer value and growth while negotiating renewal terms and optimizing product adoption.

The role requires strong commercial acumen, data-driven management, and experience with AI-driven insights in SaaS environments. A proactive relationship builder mindset is essential.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer-facing

Renewals

Forecasting

Negotiation

Cross-functional collaboration

Data-driven decisions

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving renewals, adoption, and expansion opportunities. You will partner with cross-functional teams to deliver customer value and growth while negotiating renewal terms and optimizing product adoption.

The role requires strong commercial acumen, data-driven management, and experience with AI-driven insights in SaaS environments. A proactive relationship builder mindset is essential.