Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty; Topeka (KS); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays and sick leave

Dutonian Wellness Days

Paid parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with cross-functional teams. You will leverage data and AI-driven insights to sustain value and growth, while maintaining strong product knowledge and strategic account management guidance.

The role emphasizes collaboration with Legal, Renewals, and Sales Operations, with emphasis on achieving revenue and retention goals through consultative approaches.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years managing renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and expansion.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using analytics to identify risks early.
• Collaborate with Legal, Sales Operations, and Renewals teams for contracting and forecasting.
• Provide consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals experience

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with cross-functional teams. You will leverage data and AI-driven insights to sustain value and growth, while maintaining strong product knowledge and strategic account management guidance.

The role emphasizes collaboration with Legal, Renewals, and Sales Operations, with emphasis on achieving revenue and retention goals through consultative approaches.