Strategic SaaS Account Manager for AI-Driven Growth

PagerDuty; Bismarck (ND); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Paid parental leave

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving renewals, adoption, and expansion with a data-driven approach. You will collaborate with cross-functional teams to optimize contracts, usage, and outcomes across enterprise customers.

The role emphasizes strong commercial acumen, experience with AI-driven insights, and a track record of achieving revenue and retention goals through consultative account management.

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Renewals

SaaS

Data-driven

Enterprise software

MEDDPICC

Value selling

AI-powered tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving renewals, adoption, and expansion with a data-driven approach. You will collaborate with cross-functional teams to optimize contracts, usage, and outcomes across enterprise customers.

The role emphasizes strong commercial acumen, experience with AI-driven insights, and a track record of achieving revenue and retention goals through consultative account management.