Strategic SaaS Account Manager — Renewals & Growth

Urban SDK; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

21 Days Vacation

Office Lunch provided Daily

Commission

Annual Bonus

Job summary

A leading geospatial technology firm in Jacksonville, FL seeks an experienced Account Manager to enhance customer relationships and drive account growth. Responsibilities include serving as the primary contact for customer needs, building long-term partnerships, and collaborating with internal teams on customer success strategies. Candidates should have a BA/BS and over 3 years in account management or customer success, with a passion for delivering exceptional service. A competitive salary and bonuses are offered, alongside ample vacation days.

Qualifications

• 3+ years of experience in Customer Success, Renewal, or Account Management, ideally in enterprise software or SaaS.
• Proven history of achieving customer retention and sales targets.
• Ability to articulate the value of complex enterprise technology.

Responsibilities

• Serve as the main contact for customer concerns and needs.
• Build and strengthen long-term customer relationships.
• Identify risk accounts and collaborate on action plans.

Skills

Customer retention strategy

Sales strategy

Relationship building

Risk assessment

Education

BA/BS or equivalent experience

Tools

Analytics tools

CRM software

Job description

A leading geospatial technology firm in Jacksonville, FL seeks an experienced Account Manager to enhance customer relationships and drive account growth. Responsibilities include serving as the primary contact for customer needs, building long-term partnerships, and collaborating with internal teams on customer success strategies. Candidates should have a BA/BS and over 3 years in account management or customer success, with a passion for delivering exceptional service. A competitive salary and bonuses are offered, alongside ample vacation days.