SaaS Account Manager: Renewals, Growth & Adoption

United States Digital Space LLC; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD

Paid parental leave: 22 weeks forpregn

Paid volunteer time off: 20 hours per年

Mental wellness programs

Job summary

PagerDuty is seeking an Account Manager to join a diverse, customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional outcomes, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.

The ideal candidate has 7+ years in customer-facing roles, strong commercial acumen, and experience with SaaS AI-driven insights, with a

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success in managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Sales understanding

Data-driven management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join a diverse, customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver exceptional outcomes, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.

The ideal candidate has 7+ years in customer-facing roles, strong commercial acumen, and experience with SaaS AI-driven insights, with a