Strategic SaaS Account Manager for AI-Driven Growth

PagerDuty, Inc.; Lincoln (NE); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty is seeking an Account Manager to manage a portfolio of SaaS customers, focusing on adoption, value realization, renewals, and strategic expansion opportunities. You will partner with cross-functional teams to deliver measurable business outcomes and drive revenue growth, leveraging data-driven health metrics and AI-powered insights.

The ideal candidate brings strong commercial acumen, proactive relationship-building, and experience with enterprise software, DevOps, and MEDDPICC/Value

Qualifications

• 7+ years of customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of renewals and growth within a SaaS environment.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value.
• Monitor customer health using usage analytics and business insights to address risk early.
• Collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.
• Deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Renewals

Upsell & expansion

Data-driven insights

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to manage a portfolio of SaaS customers, focusing on adoption, value realization, renewals, and strategic expansion opportunities. You will partner with cross-functional teams to deliver measurable business outcomes and drive revenue growth, leveraging data-driven health metrics and AI-powered insights.

The ideal candidate brings strong commercial acumen, proactive relationship-building, and experience with enterprise software, DevOps, and MEDDPICC/Value